Stephanie Crouch
Only had the policy 6 days and so far has caused me nothing but grief. The named driver details to log in, didn’t come through and I had to phone up in the end and I was told I hadn’t done it right, although I had followed every instruction they gave me already, 10x over. The signal between the app and the car isnt the best, so it doesn’t always pick up the beginning of my journeys and I’ve been told I keep turning my Bluetooth off and on which is an absolute lie. My Bluetooth stays on 24/7 and this kills your iPhone battery, which isn’t ideal. The biggest annoyance with the app is that when it tracks your journey it rates you down for the slightest thing, Ive been marked into the red a few times for “smoothness” which I have never found an issue with previous insurers. I feel this is done, so they don’t have to “treat” you. It’s an absolute farce, if I hadn’t already finished my 14 day cooling period, I would leave. Beware when coming with this company, I find the staff short and rude on the phone too and not helpful. They just pass all the blame onto the driver!
5 years ago
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Carrot Insurance has a 3.8 average rating from 3,588 reviews

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