Been with them for 2 years nearly.. black box has a mind of its own, I once left my car at home whilst away with work, no one had the keys apart from me and it said I had driven it when I was 3 hours away from the car, I can drive in the same style, to the same place, at exactly the same times and get completely different scores, when they first came out to fit the black box they told me to take a manufacturer sticker off that said 'Platts Stoke' (where the car was bought from 15 years ago), had to remove it so they could fit the box. Get penalised for doing more than 7 journeys a day, so if you're sitting in your car on your lunch brake maybe and turn it on to warm yourself up- don't, they count this as a journey even if the car hasn't moved a millimetre. It takes you ages to get through to customer service, and I mean ages, and once you get through you get passed to several people as they don't know what their talking about. And to top it all off I have always had a score for the last 2 years in the + side, and my renewal has gone from £1100 a year to £1900 with am extras year NCB, AND LESS MILES PER YEAR! How can you work this out? I can't wait for my policy to run out in the next week, as I have looked around and can insure my car for £75 a month with no black box with a different company, rather than paying nearly £160 a month that carrot want. They are only interested in your money, so please, if you are looking for an insurance policy as a first time driver, I beg you to look elsewhere. Even if it means paying an extra £5 a month, it will be worth it. STAY CLEAR.