I angrily left a review about Carrot a few days ago. I am so fed up with big business not be flexible enough to deal with people as individuals, and Carrot were behaving in that vein. Yet, today, I have been amazed by my misunderstanding of the situation. Today I spoke to an extremely well versed, understanding and considerate human being in the guise of a Customer Service Adviser for Carrot Insurance. Neil took some considerable time listening to my rants about big business and how Carrot were being so. It turns out, however, I WAS WRONG! It would appear that Carrot Insurance ethos is very true to their blurb. Their policy provision actually does try to offer a more sensible approach to young drivers. This was rather a shock - to find that big business can indeed follow a belief - actually helping while making a profit. Something I thought we as a society had lost. They Carrot and Neil not only surprised me but showed that business and policy can be flexible and more importantly, in this case, helped the young driver here to continue drive. Robert, Kilmarnock