Absolutely shocking so far, and I've only had my policy for a month. Signing up after obtaining a quote from 3rd party was the only simple part. I took out my policy just before Christmas and was told the earliest they could fit the iBox was the 4th of January. I took the day off and sat in all day, no phone call, no text, nothing at all. The guy then came out the next day, on the 5th whilst I was out. Received a car through the door, called the company and explained that one of us had been mis-informed by Carrot. They then re-scheduled for today, the 13th, stating that if it wasn't installed today, Carrot would cancel my policy as it's a month without having the iBox installed (through absolutely no fault of my own). I explained to them on the phone that I'll be at a different address this time, gave them all of the details and the appointment was arranged. The same guy then went back to the old address this morning, called me to let me know that I'd missed the appointment. I got on to his company again and explained, they said they would check the previous call recording from our last conversation to make sure they hadn't got it wrong and would then call me back. They called me back saying they "couldn't find" the call recording, how typical. They then sent another engineer today to the correct address (after making out like they were doing me a favour, I might add). He came, took pictures of the car, and made claims that he couldn't install the box as the spoiler, rear lights, brake pads and possibly the exhaust all looked to be "modified". I'm currently awaiting some kind of call from Carrot to find out if my policy is going to be affected by this. So far, would definitely not recommend, not worth the hassle at all.