I did not receive any notification from B&B that they were going to renew my deal automatically. Nothing came in the post and no email either. The only notification I had was when they sent me an email saying "thank you for renewing" with no indication as to how much they had increased my bill by. I logged in to their website to find that you had doubled my monthly payments. I rang to cancel and was told I will still be charged. I challenged the operator as to why my account was renewed automatically without my permission and she said that at the time of taking out the policy a year ago it states on page 11 of the 40 page "welcome" document that I should contact them to cancel the auto renew. A document so big that nobody is going to read it. I thought Bradford and Bingley was a reputable company but clearly their whole ethos is designed to trip up customers and make it as difficult as possible so that they can rinse you for every penny they can get. Needless to say they will not be getting another penny from me.