“Terminated policy via single letter 2 weeks out from renewal with no reason given.
5 years of policy with them with no claims and provided no explanation.
Terrible practices and terrible customer service.”
“Totally avoid, way above average prices and seems not many people are happy with the insurance company. Glad to he leaving to a better company with good reviews, and cheaper prices than last year everywhere. I think the company has had its day.”
“"Extremely helpful, I had a minor problem with a water leak and they were very helpful and went through all the options, although I didn't claim as it really was not worth it, good to know that there is help available if I ever need it."”
“The dreaded RENEWAL time - this crew whopped my premium up 20% - no explanation or advice..... I have made no claims in the previous year and am an existing customer..... The usual obscure language, insinuated threats and verbiage make comparing with other providers an impossible task for the lay-person. This B&B bunch no different from any other algorithm, chatbot, indifference driven creeps that run insurance..... ooosht!”
“My 85 year old mother took out contents insurance in error (she unwittingly already had a policy). She cancelled it as soon as she realised (within days) and the fee is more than 50% of the premium. Extortionate!”
“Really poor service first time I call up about issue waited hours on phone staff where rude and u have had to ask for full refund as hone insurance isnt worth paper its written on reall bad”
“Disgusting policy of auto renewal and then making it a pain to cancel. The website is well set up to renew and take my money, but, if you would like to cancel due to the big hike in policy cost, you must call up and jump through all the hoops just to talk to someone.”
“Aggressive on fees - don't even think about trying to cancel. Customer service advisors that seem to be there to talk you into a new policy or talk you out of cancelling regardless of what you are trying to ask. Openly told me that 'the government is important but not every company can do what they say' to defend an illegal cooling off period charge they made. Absolute swindlers.”
“If you ever want to cancel your insurance with Bradford and Bingley do it through your bank and block their number from your phone. They will embark on a campaign of harassment using many different phone numbers but that’s ok. Just keep blocking them. Ignore their letters. It’s their own fault for making it nigh on impossible to cancel insurance online, through their website or email and even through their phone number. They deserve the chargeback. And they won’t be getting a penny from me. My only regret is not using a premium number for my contact number because I’d probably have made a tidy profit by now.”
“I made a phone call in January to see if I could make a claim on a front door that had locked shut (fire hazard in itself!). The claim was refused, however on renewal they have increased my premium by an extra £250 BECAUSE OF THE PHONE CALL I MADE!!”
“They automatically renewed our policy, without consent, they had put the price up £200 over the course of 2 years, annoyed with myself for it cancelling sooner! no claims made either. I then get a letter 3 months later asking to phone them and was told we owed them 3 months worth of payments, as they couldn’t take payment from us! I asked why they were calling about this 3 months in and not contacting us straight away and was told accounts looking into what’s owed every 3 months! Asked to be put through to customer complain and the call handler hung up on me. What a joke of a company! Won’t be using again!”
“I was about to take my home insurance policy as it had the cheapest quote. But given a thought why it is so cheap, so just searched for different sites for their reviews. Thankfully after carefully reading all reviews on different sites, I just saved myself from this company.
I feel sorry for people who suffered during their claim process and understand the feeling of being cheated but very thankful to them that all of your reviews saved me from the same suffering.”
“So my insurance policy is with them, but nobody in the 'network' refers to B&B. They just use their brand name to sell L&G policies. Initially, even though the polilcy includes two hours of plumber, the lady you speak to on the 'helpline' does everything to put you off. You learn from the experience, ring again and put your case differently to the next person on the 'helpline'. A plumber comes and says they will send a 'report', apparently crucial, but it never comes. L&G then appoint their 'network' starting with BVS ('Building Validation Services') who sent someone round to find out how much the basement was affected, but he didn't actually look properly. He doesn't know the difference between chipboard and concrete. His writing is also illegible. Next, I was pressurised by contents insurance contractors who are called 'Renew' because they are keen to put a new carpet down even though nobody has fixed the subfloor. Then,on enquiry, it turns out that Bvs failed to instruct their building company 'Masterfix' for a whole week to start the work. Masterfix were supposed to install industrial dryers. Once I had reminded Masterfix that my basement is still damp, they said they couldn't do anything until an asbestos survey had been completed. Which was done a few days later. When I checked with Masterfix at the end of that week, they told me that they couldn't do anything about drying or building until the report had come through from the asbestos survey, which it hadn't. I'm still waiting for their phonecall to let me know when the first dryer will arrive. It's been more than a month since the incident. Meanwhile, another surveyor came from 'Renew', took a knife to the carpet and determined that it could not be replaced because Renew needs to await 'Decision on subfloor and fitted cupbord'. It is not clear which of the two fitted cupboard they refer to. We just know that the floor is rotting in beautifully black mould. Meanwhile, Renew give me two options: a cash settlement or a re-fit by their approved contractor, but not details on whether fitting is included. Which would be helpful, so I asked them who the approved contractor is, but no answer.”
“Treated like a criminal. Lost my phone and despite assuring me my claim would be settled within a day or two, they have automatically passed my ‘case’ to a third party ‘fraud investigators’. Wish I had read these reviews. Having made 2 claims with AA in the past 15 years, both minor personnel belongings, always settled immediately. To automatically assume all claims are fraudulent tells me all I need to know.. Not a nice feeling when being suspected of dishonesty! Regardless of the outcome, I will not renew in February. Be aware.”
“Watch out they auto renew your policy on a 12 month contact without your permission or any notice (was told I was sent out a renewal letter but to my knowledge I did not receive this) and then to add insult to injury charge you £35 to cancel the policy (which cost over 4 months of the policy). Bit of con if you ask me.”
“Watch out they auto renew your policy on a 12 month contact without your permission or any notice (was told I was sent out a renewal letter but to my knowledge I did not receive this) and then to add insult to injury charge you £35 to cancel the policy (which cost over 4 months of the policy). Bit of con if you ask me.”
“I moved house, so asked them to update my address on my contents insurance. They said an underwriter would get back to me within hours. After a week, I called them again, only for them to say sorry an underwriter hadn't made a new offer. After 3 weeks of calling they said they could waive my "cancellation fee" if I wanted to go somewhere else. I really needed to insure my new place, so I found another insurance and called them to cancel the current policy. They said I would get no money back, even though there were more than 3 months left on the policy. However, they would be kind enough to "waive the cancellation fee." That makes no sense, no one would ever pay to have a service cancelled and get no money back. They did not even try to sort out a new offer with their own underwriter, they obviously don't need more customers!”
“Renew cost of contents insurance up by 60% + from last year, not claim on my insurance.
Tried to cancel, you can only do it on the phone, they automatically renew if you want or don’t want to then in the 14 days cool off period charge you £25 !
I have spent hours trying to cancel by phone never get passed the auto answer service. Chat lines a joke!
Don’t use them waste of money and time.
Going to report them to trading standards.”
“I did not receive any notification from B&B that they were going to renew my deal automatically. Nothing came in the post and no email either. The only notification I had was when they sent me an email saying "thank you for renewing" with no indication as to how much they had increased my bill by. I logged in to their website to find that you had doubled my monthly payments. I rang to cancel and was told I will still be charged. I challenged the operator as to why my account was renewed automatically without my permission and she said that at the time of taking out the policy a year ago it states on page 11 of the 40 page "welcome" document that I should contact them to cancel the auto renew. A document so big that nobody is going to read it. I thought Bradford and Bingley was a reputable company but clearly their whole ethos is designed to trip up customers and make it as difficult as possible so that they can rinse you for every penny they can get. Needless to say they will not be getting another penny from me.”
