DO NOT use this company, we did a quote online whilst away for a month and came back to a cancellation letter as needed some documents? Thank god our car wasn't stolen whilst we were away or we would have been stuffed! Should have walked away then but so desperate to get car sorted and jet lagged we just called them, we backed and forthed with all sorts of documents they wanted. We kept sending they kept not receiving?? Eventually all got sorted, our renewal was then due and we were going to go elsewhere because of the hassle previously but we were already with them and their quote ended up being the cheapest so what's the worst that could happen? We called to renew and were told we had to fill some thing in on line which my husband ended up doing 3 times!!! We had paid our insurance in full and as far as we were concerned we were all sorted and paid for until July 2016, that was until in Feb 2016 my husband who incidentally was driving our 6 year old home from his marshal arts class was stopped by the police for driving with no insurance?? They had cancelled it in December and not even told us, when my husband rang to ask what had happened and why he hadn't received a letter they said they were not a paper based company? Apparently they had emailed him yet we never received that email as it was sent to an old email address and they simply did not care, they have caused us so many problems it cost us £200 to get our car out of the pound, money on new insurance as well as my husband now having to go to court next week to prove we had no idea. They may be cheap but I would advise anyone to stay the hell away from them. We have 7 years no claims, my husband is a teacher and we have a 1 year and 6 year old why the hell would we not have insurance, we are good paying citizens and this has caused us so much stress. We could have accepted liability and had 6 points on our licence and a further £300 fine but that's not fair and why should we just because they couldn't be arsed sending us a letter, calling us or getting a read receipt from the email they sent out. Even the police said brokers are buggers for doing this, do not waste your money on these scum bags! Hopefully we will get justice next week and get back the money they have cost us but honestly I know a lot of people have put on here nice customer service and all that but we can't be the only people they have done this to!