Charged £20 for a call to cancel my insurance Absolutely outraged being charged £20 when I was being 'resold' my insurance to me. Firstly, being on the 'safe driver policy' I was under the impression that I was getting a good car insurance deal for years and this year I get the renewal quote for £940, pathetic! The lady I spoke to had a very good manner and was able to reduce my insurance by £250 and was very happy to speak with her. But that is not increasing a single star. I was on the phone to her for just over 7 minutes, including holding time and was charged £20 for the delight of being on hold. I'm guessing that they have to reclaim their money lost from customers somehow. Strongly do not advise insuring with this company