“The plug in recorder was not in the way and so no problem. I found the drawback with it was the fact it didn't know when I was towing my caravan and so didn't make allowances for heavier than usual braking, resulting in my being downgraded from Good to Average assuming I wasn't keeping a safe distance from the vehicle in front of me. Another factor in my monitoring is the rather fierce brakes on my Ford Kuga, which when someone cuts me up & I respond accordingly records as heavy braking on the plug in. Otherwise okay.”
“Watch out for Validations, Absolutely awful, will not use Bell Car Insurance again. My teenage daughter was issued with a validation request, documents sent by email, one was out of date. They cancelled her policy, stating an email had been sent, which they could not retrieve and resend. A letter notified her, received five days after cancellation was actioned by them, hence we distrust their organisation. Totally unhelpful, unsympathetic and extremely poor customer service.”
Sent black box-plugged it in as I’m confident I drive well. Average rating not explained.
Then a letter giving me a weeks notice they are cancelling the policy as I have broken the rules I’m unplugging the device.i once notice it had fallen out when giving a work pal a lift home -I think he stood on the wire.
Anyway,the say by unplugging it I have breached the terms and they are cancelling-with short notice a major hassle.no warnings cancelled.
I’ve been on the road for about 18 years. Never claimed a penny from an insurance company1a total
“I had a monitor in my car to record my driving which was fair but they penalised me because i whent to work at different times because i work shifts and also because when i drove to my girlfriends i whent late evening to miss traffic on m25. No leeway.”
“Every year increasing insurance. No discounts for long existing customers. When I finished my policy for 2 cars they sent me no claim for 2 car nod firt one also didn't sent me my no claim for 6 years. Trying to contact with them with no effect. Disgusting”
“The policy has been straight forward but I would say having a telematic system isn’t very fair.
I have received poor ratings for driving to work as the time is wrong, braking too hard to avoid an accident as I should leave more distance, or even a later drive to my parents as it was deemed a more dangerous time to drive as dark.
The system seems unfair and doesn’t take real life into consideration hence I will not be using this system again”
“Insurance company rates my driving poor as I was driving in the night, but without raising the question of why I was doing so they rate my driving poor. I was driving nights just because I was working the night shift from 7 pm - 3 am when there is less traffic on roads insurance company consider it's dangerous to drive in the night time when there are almost no vehicles on the road. Also, the insurance company tracks your driving for the first 3 months only and assumes you will be driving all year long at the same time as I was driving in the night. I took insurance in July and worked till December in the night shift, later I left the job and started working for another company day time from 9 am - 5 pm job, and the insurance company still assume that I am driving in the night time. Since currently COVID-19 time I am not able to get a hold on them however I sent them an email but there is no reply from them.”
“False advertising - they claim that you get a courtesy car if you are in an accident . Not true you get a car if and when they can be bothered to collect yours to repair it.
Poor customer service - they simply don’t give a damn about their customers.”