A client of AXA hit one of our company vehicles and attempted to drive off. After several months they finally accepted liability. We wanted to pursue directly through AXA so, it wouldn't affect our claims experience with our own insurer. They kept hanging up the phone on me, even though their details were given to me by my own insurer. They wouldn't communicate with the bodyshop who did the estimate and the claims handler would not listen to me, talked over me then started shouting at me and hung up. I phoned back and asked to speak to her manager Hafiza who had the same attitude, very rude, condescending and not helpful at all. Apparently they closed the file, I kept on at them and finally got it reopened as the incident was fairly recent. Out of all the insurance companies I dealt with, this is by far the worst experience I've had. Needs major improvement.