In May 2022, while driving down our road, a car parked on a solid white half on pavement set off causing a clip of mirrors, we pulled the lady driver in & told her off, she said "RIGHT" & drove, without exchanging details. There was no damage so we forgot all about it. One month later we were contacted by a man from AXA claims, asking if there was any damage to our car, we said no, no damage to either car, he said, ok, I'll close this claim. Two days later we got a letter & claim form, phoned AXA claims & spoke to another man who said, It went out before Michael closed it down. I said do we need to do anything, he said no, bin the letter & claim form & forget all about it. We did. 12 months later we got bombarded with emails & text messages from AXA data team threatening to invalidate our insurance unless we accepted a fault claim on our forms. We tried for two days to get through to claims team, then half a day before getting through to help team to ask how to resolve this, the lady said you'll have to put a fault claim on both your forms, I wasn't going to do this so told her to do it, she did, charged me £28 saying you will get the money back when it's all sorted. Then a few weeks later my wife got her renewal with a fault claim against her with an increase of £120. No mention of it being sorted & all gone quiet now they've scammed us for £148.