Warning do NOT use AXA for car insurance. I am a customer, have raised a claim and 3 months later am still waiting for them to instruct the garage to proceed with the repair because it is sitting in the queue to be reviewed. Every time I phone them to chase it takes 45 mins to 1h 20 mins waiting on hold. They have never in 3 months replied to an email (except auto holding email replies). Their web portal incorrectly says the garage is fixing the car when the garage has not heard back from them. It is an unmitigated disaster and clear from the way they behave this is not a one off. Avoid at all costs!