One star is too many but it doesn't let me record no stars. Absolutely appalling, avoid, avoid!! I made an claim for a sore that developed in a fold of skin near to my dogs eye. The only thing to their credit, they did reimburse me quickly however they have also placed exclusions on my policy. I am now unable to claim for any other skin conditions, no matter where they are or what was the cause and because it was near the eye, I am also excluded from making any claims for anything connected to the eye!! I acknowledge I did sign up to a policy that would not support on-going / repeat illnesses, so I was expecting an exclusion for any other similar skin conditions in the folds of his skin near the eye but I was not expecting to be unable to claim for any other skin conditions (eg allergic reactions) or anything involving the eye (eg trauma). This doesn't make any sense to me and I will not be renewing with them.