Up until I had to make a claim my opinion of Admiral was a good one. However, when I had cause to make a claim on my insurance due to my car being hit when it was parked outside my house, my initial positive opinion was completely blown apart. Whilst the staff I dealt with were courteous and polite, the way Admiral dealt with the claim was certainly not of a satisfactory standard. Even though I had a witness to the accident (which was clearly not my fault as I was not in the vehicle at the time), and a piece of the vehicle that hit me was left embedded in my vehicle (this was later matched to the offending vehicle at a later date), I feel that Admiral did not 'fight my corner' in getting liability admitted at all. In fact 4 weeks after the claim was made I was told by Admiral that they would be closing the case unless they received a copy of the witness statement which had been emailed across to them by myself twice and a copy also posted. The vehicle that hit my car belonged to a very well known and respected company and had it not been for me continually chasing them on an almost daily basis for nearly 3 months and having to get their PR department involved, liability would not have ever been obtained and I would have lost my no claims discount and excess payment etc. I do feel very let down strongly believe that once Admiral had got my money (they weren't the cheapest option but I wanted to be insured with a company I believed at the time to be reputable ) they just didn't care. I'm afraid that based on my experience I could not and would not recommend Admiral and I will not be insuring with them in the future.