This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
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"Lost another customer.
Have been a year with this company with my second car.
It has been set up as pay monthly direct debit from day one until the renewal, when they've sent me a letter thanking for my custom and offering me a new lower premium of £616. As you know, these companies renew your policy automatically and that's fine however this company failed to inform me that they decided to take the full years premium of £616 in one go as opposed to monthly payments.
Since I never had that amount of money on my account that day, they have sent me another email saying that my direct debit has been cancelled.
Called their customer service today to explain what has happened and the guy told me that "since my direct debit came back unpaid, I now have to pay the full amount, or the policy will be cancelled."
He then stated that I will need to pay this by the end of June (and it's August).
My last email says that unless this will be resolved before 22 of August, they will have no option it to cancel my policy.
I told the guy that I've lost the confidence in their company and want to cancel my policy he said I will need to pay £135 cancellation fee.
For what?! I never paid £616 to start with so technically I never had a policy with them in the first place?
I need to pay for their incompetence? How is that fair?
Dear Admiral Insurance. Its 2018 and there's over a hundred insurance companies on comparison web sites.
You don't care, people go elsewhere.
"Admiral are the worst insurance company ever. I have only been with them a few months but have the worst experience ever!!!!!!!!! At the start of the year i was involved in a non fault car crash, in which my car was then taken by admiral. I was first told the car was a write off, a few days later I was given a phone call to say that my car was actually in a state to be repaired. in that I was sent an email notifying me that my car was in a local garage. Straight away i called them to get an estimated date in which my car would be fixed. To only be told by the garage that my car was not there. i called admiral several times to find out what was going on in which no one could give me a straight answer. A few days later, i was notified by them that the garage was too busy to fix my car and that they was sending my car to another garage ( which had nothing but bad reviews ) to fix my car. Due to the back and forth, i was not given a curtsey car and was then made to catch public transport. When my car finally arrived at the second garage at the end of April, i was then told the garage did not have any curtesy cars available, in which admiral hired a vehicle out from a rental company ( a kind deed ). I waited for months and months ( Back and Forth Calling ) for a date in which my car would be fixed but nor admiral or the garage was able to tell me. In this , I notified both that i would be going on a long term holiday in July ( 4 MONTHS AFTER MY CAR WAS TAKEN IN FOR REPAIR ) and that the car would need to be ready before then( bearing in mind the only damage to the car was to the left hand side ). I had raised two complaints in this process in which admiral give me £200 for the inconvenience ( even though i pay £160 insurance per month ).
SO, the day before I was going on holiday received a call from the garage to say my car was ready !!!!!!!! ( 4 months down the line ) !!!!!!!!!!! Even though a week before i had been calling them to remind them i was going away. At this point i was fuming, but told them I could collect the car as soon as I got back. It was only then the rental car company called me instructing they needed to pick up the car. in this, it was arranged 4 times with family members that they would come and collect the car in which they failed to collect the car on ALL OCCASIONS
THEN, to make it worse, as soon as I got back off holiday i received a call from the rental company saying they need to come and collect the car asap as my insurance company have stopped the payments (WITHOUT NOTIFYING ME OR ARRANGING FOR MY CAR TO BE DELIVERED). I then called the garage, to find out when they was able to deliver my car and was told they were to busy, so i would have to wait until next week. I then called admiral straight after this to ask them to reinstate the payments as i would be without a car, to only be told by staff and supervisors that they will not be doing this because I have had the car for too long(out of no fault of my own) and if i do not give the car back today the outstanding payments will have to be made by myself !!!!!!!!! That same day, the rental company collected the car leaving me with no car until mine is delivered.
Oh and i forgot to mention, after all this inconvenience i am still required to pay my full £550 excess.
IT HAS NOW BEEN 5 MONTHS SINCE SOMEONE CRASHED INTO ME AND I AM STILL WITHOUT A CAR, EVEN THOGUH I AM THE ONE WHO HAS BEEN DOING ALL THE CHASING UP. SAVE YOUR MONEY AND DO NOT GO WITH ADMIRAL. !!!!!!!!"
"So far so good. My score with the Telematics device is 94. Braking is the only issue at 76 and I doubt whether I could get that any higher as I drive an automatic. Having a " tracker " in my car sure makes you drive within the limits of the Law.... No more clog and brake PLUS it's more fuel efficient. I cut my premium from £600.00 to £310.00 with Admiral, so I am more than happy"
"Admiral claims department are very incompetent, and fail to follow basic procedures (e.g. contact witnesses efficiently, or keep you updated) let alone treat cases fairly. As a young female driver who was involved in an accident, I have had a terrible experience with Admiral, after making 3 formal complaints and calling up multiple times. My accident was 8 months ago, and I am still in dispute about this case, and still making no progress as nobody takes any action. The case was originally put to be my fault, despite the damage on my car, my statement, and witnesses suggesting otiherwise. They still refuse to provide anymore information or support, and are treating this case totally unprofessionally because I believe they are covering something up. Do not rely on Admiral for any help."
"Avoid this company as much as you can.
They real you with the little of dashboard and based on 'unknown' statistics, they classify you as a bad driver and increase your premium.
"Note to all the U.K. Doctors; friends and colleagues:
If you have a car insurance with little box dashboard provided by Admiral, you'll be classified as 'bad drivers' if you drive overnight; i.e if you are on call and you need to respond to an emergency, your driving rating will go down!
Not only are we responding to life saving calls and having to operate overnight, but also we're getting penalized for that.
A ridiculous company that I don't recommend to my worst enemies.
Paying a fortune monthly to be told that 'Mr Littlebox Dashboard' is sensitive to overnight driving ...
I have been with this company for two years having had no claims. I'm 35 and have never been involved with a car accident.
Now they've lost me as a customer forever!"
"Horrific customer service!!! Literally not known a company with a worse customer services approach! I left to a smaller company and what a breath of fresh air. They actually pick the phone up!"
"Appalling service, quoted £ 1900+, managed and run by poorly qualified second raters.
Better service at swift and quoted £500+"
"Shocking customer service. With the exception of the sales team, their entire telephone "support" is provided by offshore call centres. Awful - definitely avoid. If you need to actually call them, they don't care and won't help."
"Or yes get a black box fitted and save nothing the Rodin b???? 42 year old and treat like a kid drive my car to the Jim the first time in a week a two minute juror and get a bronze that all I ever got . Three months for the box to be in the car six months later or s??, we forgot but no discount for you pall . Thanks ba????s !"
"I was very happy with the customer service. James has been very pleasant and helpfull. I would highly recommend Admiral insurance company."
"A few months ago I had a problem with my gas boiler and they sorted that out immediately but the best thing, I was mesmerised with their customer service!"
"They "auto renew" your policy and the effectively blackmail you into ringing them to cancel.
If you cannot cancel online then you should not be allowed to buy online"
"They made the purchasing of my insurance very quick and easy. Would highly recommend with great customer service."
"Have an excellent credit score, applied through clear score which said I had a 95% chance of being accepted.
Application got referred only for paperwork to come through 4 days later with the APR 4 times higher than advertised.
Cancelled, and chose another company that offered me the original low rate.
Company are a fraud."
"Things get worse be warned that you have to register your policy and This can only be done when you have paid without the opportunity to see the policy and exactly what is covered. My solicitor read my policy and advised I contact the EVA straight away. The policy wording is designed in such a way that they can refuse any claim. KEEP AWAY FROM THIS COMPANY. IF YOU HAVE A POLICY AND BEEN REFUSED ASSISTANCE CONTACT THE FCA."
"Really good customer rep."
"A complete shambles. Avoid this Company at all costs. I had to make my first house insurance claim in 30 years when we found a hole in the floor in the cupboard under the stairs. The company sent an assessor employed by another Company obviously with the intention to avoid an insurance layout. We were told to pay for it ourselves. No assistance from them even though I had Platinum cover with full support etc. Be warned please they will do anything to avoid paying the customer is not considered in any way. I hope the FCA see the truth."
"quick to respond and work on and offline seamlessly"
"Pity I can't give 0 stars, approaching 4 months for the repair and cleanup of a burst soil pipe, no communication, I have to call for updates, still ongoing, cowboy company using cowboy contractors. Pay a bit more and go to a well known "proper" insurance company."
is rated 3.17
based on 768