We recently had an accident with an driver whose insurer was Admiral car insurance. The driver hit us from behind while we were stopped in traffic and admitted liability. Insurance details were exchanged and things were progressing as expected. We were contacted directly by Admiral car insurance who offered to repair our car directly rather than going through our insurer as it would be quicker and easier. As the damage appeared to be a damaged bumper and dislodged parking sensor, and Admiral offered a cash incentive, we agreed. This was 4 weeks ago. Our car still has not been repaired. We have had to make repeated phone calls to Admiral to chase them on dates. When our car went in for repair it was returned to us the same day and instead of being repaired is actually worse than when we dropped it off, the bezels around the parking sensors are now missing and the parking sensors no longer work correctly. Admiral have repeatedly said they would call us back and haven't. We have ended up with Admiral trying to get us to deal with the repair companies (yes companies, we are on our second now) directly. This has been a horrendous experience and the cash incentive has been in no way any compensation for dealing with this inept organisation. I genuinely feel sorry for anybody who has insurance with them