First time of using and never again. Took out travel insurance at nearly one hundred pounds for trip to Australia. Policy finished on the 19th April as was return date back to UK. Flight cancelled that evening before midnight due to disruption at Dubai Airport with no return flight possible until the following Friday 26th. I had no idea whether I would be covered as policy had expired. I spent hours trying to contact this company which made it very difficult as they are closed at weekends. The only contact I could get was via email on the Monday no response I sent another on the Tuesday, no response and have up to todays date I have had no response 2 weeks after my trips insurance cover expired. Disgusted that I spent my last week in Australia not knowing whether I was insured through no fault of mine.