I’d rate them 0 stars if I could! What a terrible experience with Admiral car insurance! I unfortunately crashed and wrote off my car while being insured with Admiral. They told me to call them up once I had found a replacement vehicle to make sure they don’t cancel the wrong insurance policy when I switch it over. I did exactly what they said, even confirmed with the agent that my new car’s policy would not be cancelled. (They cancel your insurance policy when your vehicle is deemed a total loss). I decided to double check my coverage, only to find they had indeed cancelled my new car’s insurance and I had been driving for 20hours without any cover! They didn’t even send me an email stating they had cancelled it, so good thing I checked! When it came to arranging a settlement figure for my vehicle they deducted the remaining amount I had to pay for my year insurance. They then tried to also take it out of my account (£762.51!), trying to charge me twice for the policy! They didn’t send me any notification of this transaction either, I was just lucky my banking app notified me as I wouldn’t have known and it would have taken me overdrawn. They told me to cancel the direct debit my end as they could not stop the payment from their end. I did exactly what they told me (also got written proof from them that they told me to do so) however they still continued to chase me for the money that I DID NOT OWE. They confirmed I indeed do not owe the money. Admiral then went on to send £762.51 over to my finance company without my permission then proceeded to chase me for the money yet again. I did not owe Admiral any money at this point and I had already rearranged my monthly payments with my finance company. They then emailed me a formal default letter telling me that my insurance will be cancelled on the 12th December 2023 if I do not pay the money to them. This has also affected my credit rating despite them reassuring me that it will not. The customer services team do not communicate with the claims team whatsoever and this has become very apparent in my dealings with this company. I have submitted a formal complaint which was “closed” without them informing me of any resolution. I had to reopen a new complaint which is currently still open but they are not doing anything about the default letter or the fact my insurance could be cancelled in less than 2 weeks time. I am truly disgusted with this company and I seriously suggest for anyone who is thinking about using them to reconsider.