Cant give any less stars, very good at taking your payments, wrote my van off 3 weeks ago, absolutely no correspondence since, no-one picks up the phone, on hold for literally hours, myself collectively over 8 hours on hold in last 2 weeks, emails don't get answered or I doubt even read? You can only talk to someone if renewing or taking out a policy, they will then transfer you to the endless queue where no one answers. When they write off your vehicle they also cancel your insurance so your then locked out of the app? Ive been with Admiral for years and this is my first claim. Iwill never deal with this outfit again, i will pay more for a decent company next time. I STRONGLY suggest you look elsewhere for vehicle insurance, they've left me high and dry no van equals no work. Please STAY CLEAR OF ADMIRAL.