I was contacted by gazebo shop the afternoon on the day after I ordered the gazebo with 2 options of alternative colours one of which was not on the website I contacted them again for an example of the colour. The next day I had an email to say the gazebo had shipped unfortunately it had shipped to the courier. The following day I had an email confirming delivery for that day. The gazebo didn't arrive or the next day. Two days later the courier arrived unexpected with only 2 parts of three of the gazebo. I contacted gazebo shop whilst the courier was at my house and they agreed I should reject the packages and an offer if refund was taken up by myself. Five working days later I still have no refund. My experience is it is not organised at gazebo shop and even less so at the courier they use. Unfortunately I would say shop elsewhere on my experience.