Item arrived within two working days, which was great. What is not so great is the lack of communication and order status updates. The item (a barbecue cover) arrived without any warning at all, but the order status still shows 'Processing Order - We are processing the details of your order.' I chased via email (rather than phone, as they requested) and via online form, but no response nor acknowledgement. Like many companies hiding behind Covid-19 (sorry, but they've all had six months to make adjustments), customer service is lacking at Garden Street and it does make me wary about ordering again. It's not rocket science to get right, really. The item itself is great and arrived fairly well-packaged.