Damian D
Unfortunately my experience shopping at Garden Street has been unsatisfactory up until this point due to the following reasons: > Website quoted 7/14 days delivery on in stock item - Customer purchased item and received no response for 2 Days - Then sent code via email to book delivery date - First Delivery date available was over 5 weeks away (not 7-14 days quoted) around the 7th July > No contact available so disappointed as already paid out by this point and so booked a slot on the 7th July then booked a precious days holiday off from work and waited patiently > On Tuesday 6th July ( 5 weeks later) at around 5pm I received a short telephone message telling me that my delivery would not be arriving the following day - No reason given just a blunt comment telling me my delivery would now not happen for a further week and had been moved to the 14th July > Tried to call before 5:30pm and find out the real reason for postponed delivery but conveniently could only get an answer phone as they had left for the day! > Disappointed and frustrated as it was so late in the day I was unable to cancel a precious days holiday as well and was also upset at not receiving my purchase > Sent an email to the supplier (Shire) it rebounded and then a text message to the contact number used to inform me that i would not be receiving my delivery - I have still not recieved a response as I am sat at home wasting a days holiday > Not sure still why my purchased product has been delayed (probably blame Covid) seems to be the convenient excuse but suffice to say did not find the experience so far that professional > Need to try and make arrangements again now for the 14th July Delivery but have no holiday left to take uneccesarily and just hope the Goods arrive to a high standard and with no further issues!
2 years ago
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