Waited 8 weeks without hearing anything. Phoned and cancelled the order when it arrived from another supplier (48 hours after order). A week later, received an email saying the order has been dispatched. Emailed to ask why. Another email apologising, confirming refund (it has been, though I haven't checked when it was done) and interception of order. Today I have an email asking if it has arrived safely (it hasn't) and will I write a review about the companies services? I always finish on a positive - they were very brave indeed asking for a written online review in these circumstances.