Ok. The good bits - a good website and a prompt response. I like the set up of the company and and I like what it is trying to do. The not so good bits. The shrub I received was acceptable - nothing more than that. Some of its lower leaves were yellowed, but it seems strong enough. However, whether it will survive, only time will tell. Yes, it has a "guarantee" but whoever sends a mail ordered shrub or play back??? I paid more for this plant - which is maybe a 10th of the size that my local garden centre are selling me the same thing for on a 2 for £10 offer. But I'm not going to go overboard with fulsome praise until I see how much better and how different GW is from all of the other big name plant sellers, who frequently prove so disappointing.