Exactly the same issue as a review further down - the potted Christmas Tree arrived, the roots have long ago burst through the sides and bottom of the too small pot so it requires immediate repotting. The bottom branches are scraggly and thin and the apex of the tree has been sawn off! Who sends a Christmas Tree with no apex for the Star? Having read the reviews of the lack of response, will not bother contacting them. Hopefully I can save the tree for the garden by repotting but not hopeful based on other reviews. Wish I had seen these reviews before purchasing.