What a dreadful outfit. I ordered two clematis plants as a present for our son. They arrived after a week in the post. They were spindley weak little things and both were withered and brown and looking pretty dead. No way could I give them as a present. I tried my best to get them going in my own garden but it was utterly futile. They had come from somewhere in a Holland and had been in their small pots far too long so that the roots were completely balled up. Needless to say they are both as dead as doornails. I reordered the clematis from another firm called Roots. What a difference: their clematis arrived three times the size and in fantastic condition - and with a five year guarantee. You have been warned: Gardener’s Dream???? More a total nightmare. Refund?? Pig’s might fly it seems... replacement plants? not acceptable, not wanted and not offered.