erview Reviews About Garden Buildings Direct Reviews 10,251 • Average 3.7 VERIFIED COMPANY In the Garden Center category www.gardenbuildingsdire ct.co.uk Company activity See all Claimed profile Pays for extra features Replied to 97% of negative reviews Replies to negative reviews in < 2 days Reviews 3.7 10,251 total 5-star 54% 4-star 18% 3-star 6% 2-star 5% 1-star 17% Craig 1 review Updated 3 hours ago Full of lies! Ordered 5 weeks ago, charged £50 delivery as I allegedly live rural (I live 1.5 hours from London). Attempted to deliver a partial order which I declined, when I called the call centre said "We don't deliver partial orders that's not true" and hung up. Numerous calls later I am given a delivery window... of 48 hours! No one arrives, same happens a second time, then a third time. Then I'm told the order is picked for delivery... then its cancelled due to a manufacturing fault (for the order that's picked, and they've already allegedly tried to deliver?). Next call, the call taker assures me he will deal with the matter and call me back the next day, but never calls. Then the next delivery is cancelled again, and now there's no anticipated delivery date. So I've called to cancel... but they can't cancel as only the cancellation team can do that, so now I have to wait fir them to call me, from a company thats full of lies! Still out of pocket, thank goodness I paid by credit card. **Update - GBD have claimed I am in touch with their customer services. They are not engaging, not allowing me to cancel so far (as it's always someone else's job) and still haven't refunded my money! They've then flagged this as a fake review - I assure you it's not! Sad times for this company **