The person who took our party arrived in really good time, 45 mins before the party... He never once introduced himself, he just started talking, which was not the best start... Personally would've liked an introduction before asking to take my child in to the wagon, on her own or possibly just a name tag... The party started on time, but after about 10 minutes we heard the back of the wagon door slam. The party manager was texting on his phone. Slightly worried 13 kids locked in the back of a wagon...This happen 3 more times.. The kids enjoyed their time in the Wagon which was the main thing. The party bags were ordered on the Fri allowing a week and one day to arrive.. I emailed asking when they were arriving the day before the party. They arrived 2 hours before the party started which was an extra job I had to do last minute..