I bought a pair of shoes in store (Wards, Bakewell) but wanted another pair in a different colour. Wards ascertained that Belper had a pair and phoned to reserve. No reply and, despite the promise of a call the next day, none came. So I ordered them on line. I paid extra for fast delivery, as I was away early this week. The shoes were not delivered on the date they were promised, but on the first day of my holiday. I had asked that as that was the case, they be left with a neighbour, not in the porch. They were left on the porch. Altogether unsatisfactory