This was my first time buying Gabor shoes online. I am usually a size six, but bought half a size down after reading reviews which said the shoes came up large. They were still too big for me so needed to be returned. I had, mistakenly, thought Gabor offered free returns (like other similar brands, Geox, Camper, etc), but I discovered I had misread their website and returns are not free. It cost me just under a tenner to return them (including insurance - as I didn't want to risk ending up £100 out of pocket if the parcel got lost). That was enough to put me off ordering a smaller size, in case they also didn't fit and I would be further out of pocket, having to return those. I won't be ordering from Gabor again online. You can return to their branches, but there are none where I live (London). I like Gabor shoes, but will stick to buying them in person from concessions - or online from other retailers (like John Lewis) which offer free returns. Given how often the fit of shoes isn't quite right, it does seem a bit short sighted not to offer free returns or at least where the cost is capped (as the likes of Uniqlo and others do).