Gabor shoes themselves are generally quality products: well-designed and comfortable shoes. However, from Clinkard (their UK online retailer) I've been sent the same faulty pair of shoes twice in a row. In fact, out of six pairs of shoes ordered online, three of them have been faulty, arriving in well-worn boxes. Customer services are always friendly and helpful, but their care seems at odds with the recycled dispatch of sub-standard products. Also, given that it is impossible to tell whether shoes fit without trying them on (even if ordering precisely the same size from the same brand, like Gabor), it will always smart that returns are so costly.