Searched web for Gabor site . Saw the Charles Clinkard on line discount & signed up then checked the found a lot of poor reviews for on line orders. Decided to purchase direct from Gabor rather than have problems. E mail verification from Gabor shoes signed by Charles Clinkard. Shoes arrived promptly. Obviously previous return as no internal packing and left shoe sole a tad grubby. Shoe good quality & fit. As CC has poor customer service reviews I decided to keep the shoes but demanded my 19% discount complaint email.as above. Quick response from CC . No mention of grubby shoe sole or package quality. Refund received. Explanation CC are Gabor UK agents and order was redirected. Previously bought John Lewis but weren’t carrying the shoe I wanted. Be aware.