As always, and reassuringly, one of your consultants/advisors wrote to me to confirm that my insurance needs were being met. As a result, your advisor Sultan responded to my interest in a new policy, overlapping with the existing one that expires in July 2024. Her patience, kindness and attention to detail, and involvement with the insurer was faultless. Although having had several policies while being a client of your Company, at 84 my history now is anything but simple, but Sultan showed remarkable knowledge and understanding from both sides, the insurer and mine while working our way through the labyrinth of medical evidence and conditions. Although I have decided for reasons explained to her that I have decided against the additional policy, and my feeling very sad after the "extra mile" she has clearly trod in her assistance since August, she has been completely professional and helpful in accepting my decision, by providing additional advice, suggestions and alternatives. I am indebted to her for her involvement, and from someone who is clearly a credit to Future Proof. As a manager more than once in my career, I would feel extremely confident and relaxed if she was representing me or my Company.