We purchased a two and three seater Hampton Chesterfield last November 2022. At first it was comfortable enough, but then the seat cushions began to flatten after about twenty minutes of sitting on them, allowing the ridge of the settee below to dig into the back of your legs, which became very uncomfortable. My wife and I are both retired and as she suffers from diabetes, chronic kidney disease and a heart problem, seating comfort is all important. We hadn’t had the suite six months when my wife said she’d had enough and began sitting out in the sun room where we have two chairs (bought elsewhere-we have had them three years and they are still as comfortable as the day we got them). I contacted Furniture and Choice and they sent someone out from Homeserve who had a look around the sofas, sat on one cushion for about 15-20 seconds(!) and declared them, in his opinion, fit for purpose. I asked him to sit on it for about twenty minutes so he could see what really happens to the cushions but he refused and asked me to sign some form to say he had been and done his survey. I said no way and he left, telling me that Furniture and Choice would be in touch soon. A few days later, on May 23rd, I received an email from them telling me that Homeserve had informed them that the settees were not faulty and that the matter was now closed. I emailed them back to ask them to call me but since then I have heard nothing. In the past we have had suites for over ten years that remained comfortable and were only replaced because of changing colour schemes. Shame on you Furniture and Choice for not listening to your customers. Thanks to you, we now have to sit in our sun room because you supplied us with duff furniture but won’t admit it. Never again. Take heed prospective buyers.