In January this year we bought a sofa bed from Furniture Village in Tamworth, Staffordshire. It arrived in March, and after a week we felt that the cushions weren’t properly filled as the material crumpled. The salesman in the store didn’t want to know – he said that’s the way it is, even though the sofa bed in the store didn’t look crumpled in the same way. He told us to complain to Furniture Village Customer Services which eventually resulted in an independent technician coming out in April, who told us we had nothing to complain about – he was totally biased, and ignorant! We asked a local upholsterer to have a look – he saw the problem and said we needed another 2” of foam in each seat cushion – a mere £110. Before doing anything, on 4th May I sent a recorded delivery letter to Peter Harrison, the CEO of Furniture Village, who is quoted in The Business Magazine as saying that he wants the business to go on and on and on, and to do the things that they believe in – serve customers right and give customers a good deal. It’s now June 1st – no reply, we’ve been totally ignored - not even an acknowledgement. This is really unacceptable from a company which professes to want to serve customers properly. Beware – Furniture Village are very good at smiling and giving you a cup of coffee, taking your money and then running! If you have a problem, they don’t want to know. My experience as taught me one thing – never go to Furniture Village again.