AVOID FURNITURE VILLAGE. THE GOODS ARE SHODDY AND CUSTOMER SERVICE ARE 100% RUDE. NO SATISFACTORY OUTCOME. I suggested my sofa was not fit for purpose after just 3 weeks, and the reply was "IF YOU CAN SIT ON IT THEN IT'S FIT FOR PURPOSE". and there you have the standards of furniture village!! Do not spend money there. Disgraceful customer care - they do not care once they have made a sale. I bought 2 sofas and stool. Delivery people put arms on back to front and forced them off again before replacing. (I didnt realise sofa came in bits to be screwed together in seconds) After just under 3 weeks of very occasional use the seating and back had lost their firmness leaving baggy fabric. Also one of the sofas creaks when getting up or any movement (most likely from misalignment when throwing it together at speed). Technician came out and said the internal chords are rubbing. He sprayed it with lubricant and said give it some time to work and left. Obviously fault not fixed by a quick spray of lubricant on chords but he'd signed it off on his jobsheet as problem solved. When I rang to say not fixed and problem not solved (and a total waste of my time waiting in) FV wanted to send someone else out as they didnt believe me since technician said it was fixed. The saga continues (too long to detail) and ANY RESPONSIBILITY OF FAULTY GOODS IS DIFFICULT TO RESOLVE IN A CUSTOMER FRIENDLY WAY. They have quoted the signed contract back to me, and to be honest if you sign that (like we all do) then that gives them the go ahead to continue to provide sub-standard products and not care about their customers' satisfaction. WILL NEVER USE THEM AGAIN.