All good until there's something wrong with your order... We ordered a dining table, bench and extension leaf in September. It all arrived a week later, the guys came in, set everything up for us but left the extension leaf packaged, wow, very impressed. Next day we opened the extension leaf and there was a big chunk missing on one side. The box it was delivered in was perfect, no bashes at all, so the box had clearly been damaged beforehand and somebody in production had just tried getting away with it. Monday my partner rang and emailed FV. Got a response straight away, we can offer a discount (think it was like 10% back) OR you can get a replacement. We chose a replacement (who wants a new wooden table with a chunk missing?). Anyway long story short, it's December now and we're STILL waiting. My partner has emailed and rang multiple times and always gets the same responses, we're awaiting stock, it's on its way, it's at the depot, you can ring the depot if you want (erm, no, that's your job?) it will be within the next 7 days... and still, no delivery. Quite clear what is happening. New customers keep getting the extension leafs as soon as they come in stock and we keep getting pushed to the back of the queue. Not happy at all and wouldn't return as a customer after this, like I say, all peachy until something is wrong and by that point they've got your money so don't care.