I recently purchased a sofa from Furniture Village. It was a floor model so came with a 10% discount. I payed my 20% deposit and set up a finance agreement to be signed when I collect the sofa. Myself and the salesman agreed that the sofa will be taken off the shop floor and made ready for collection. I arranged for collection on Saturday morning and I arranged my own courier service which cost £100. This was discussed and agreed with the salesman. Friday afternoon I had a call from the furniture village manager to say I won't be collecting MY sofa tomorrow as they didn't have any new sofa's to put on the shop floor to replace it, so MY sofa will be going back out for 4-5 weeks over the Christmas shopping period for other potential customers to look at and sit on to hopefully sell more of that model. I was offered another discount but refused as I don't won't my new purchase on the shop floor for weeks. My deposit was refunded the following week. As it was less than 24hr from collection I lost my money for the courier service and furniture village have made no attempt to apologise or compensate for money lost due to poor management and poor customer service. I contacted the furniture village head office, but was advised to make a complaint to the shop itself. Little help there. To other sofa shoppers. Furniture Village should be avoided.