Anonymous
Do not buy from this company! I wish I had read the reviews about this company before I spent over 4 grand with them. I ordered a 3 seater and 4 seater sofa from them in early January,and was told that the delivery would be 9-11 weeks. 11 weeks came and I did not hear a word from them. I called the store multiple times and no one answered. I left message but no one returned my call. I went on their website to track the deliver and saw that they updated it with an expected delivery date which would have been before easter, so I got rid of my old sofas to make space for the delivery. The week past and I still didn't hear a word from them about the delivery. Again, I called the store no one took my call. I went online to try to make a complaint and that's when they sent an email apologising and using the war in Ukraine as an excuse (shameful!). I was then given a second expected delivery date and again they fail to deliver or communicate. After I made a second complaint that's when I got a call to say that they have the furniture in the warehouse, but that's not even the end of it. To date 17th May, I still have not received the furniture yet. They keep lying about the delivery and letting me waste time by making adjustment to my schedules to get this delivery which still haven't happen yet. I think all these customers should come together and make a law suit. It's ridiculous.
11 months ago
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Furniture Village has a 1.3 average rating from 976 reviews

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