Ordered Chelsea bedside cabinet & 6 draw chest online. Paid in full on 25th July and website stated 5-10 working days for delivery. After 2 weeks rang customer services, told to await delivery instuctions etc etc, rang and emailed almost every day to be fobbed off. It wouldn't fit on the van? it was a failed collection? it was a failed delivery (although no courier card through our door whilst we were at work unaware that it was coming..it never did that day!) Finally after 7 weeks the items arrived, no notice and were left by the bin. All three boxes were mangled, had masking tape to reseal them and had bright yellow stickers on saying 'damaged'! Contacted Furniture UK to request replacements... to be told to send photo;s.. Did this and still heard nothing for a further few days. Asked for some form of compensation, offered £10 still waiting... Eventually, we rang trading standards and on advice threatened legal action, although this didn't work. Told by the manager 'Sophie' that this was the first she had heard about our case?? We have since waited another 7 weeks, been given various delivery dates, and told that a new courier service would collect our replacement items (forgot to say that the originals were seriously chipped on the end panels ) from London. Finally, I will bring this to a close now as I am bored myself!! our date for delivery was this week. Rang TMF logistics, who said they had tried to collect our items, along with lots of other Furniture UK orders from the supplier Ideal Furniture. The reason nothing is being released from Ideal furniture is that Furniture UK have not paid for any of their orders!! Funny that prices have gone up on the website.... We have decided to assemble my poor son's bedroom furniture and touch it up with marker pen, as he has waited so long! We are not hopeful of the replacements ever arriving, and are taking this to the small claims court. I feel stupid for ordering online from these cowboys, but the chest was the width we wanted. I want to warn anyone thinking of ordering from these people DONT because they are CHEATING LIARS !!!!!!!!!!!!! Angry mum Deb 29th Oct 2014