We bought a sofa bed a few months ago, and pre delivery and delivery was great. Unfortunately one of the elastic ‘slats’ broke a month ago. It was arranged a couple of weeks ago for someone to come and fix it today, this morning. I called at 11.30 to see if someone would be coming soon and was told I would get a call back to say when. I called again at 3.30 as no one had showed up. I called again at 4.15 and the lady in Customer Services told me that it was unlikely anyone would be coming today. So, a whole day has been wasted waiting for someone who never came. I would have hoped, after spending so much, the product would be robust for longer than it has been and that the after sales service would be better. I wait in hope!