Overall, quite unimpressed. Ordered a Max+ storage bed in October 2020 with delivery timeframe suggested early January 2021, from then on I received zero communication from Furl unless I initiated it first. Lockdown changes came and went. I had no idea if it would affect my delivery, because Furl didn't contact me. When I contacted them via web form, I received a three word response. As the delivery date approached and I still hadn't received any proactive communication, I called to chase delivery. I was notified at this time that the mechanism was imported from Italy and they were still awaiting delivery, but that a later order from another customer had their mechanism already, and that that mechanism could be assigned to my order instead. Delivery day finally arrived, only 10 days late to Furl's credit given everything going on. We did not purchase installation services. The two man delivery crew arrived, one wore a mask inside my home and the other did not. Not quite what I'd expect in a pandemic. They brought the bed into the room it was to be assembled in and left, as expected. The instructions left were for another brand of bed that bore striking similarities to the Furl product (Sedie beds, an Italian company), but was different in several areas and consisted of a badly degraded, monochrome photocopy image and six bullet points. Extra parts we did not need were provided, yet all the pieces we did need were not. I contacted Fuel by email the same day to query and was quickly told what I did and didn't need, and that the missing fixings for the feet would be provided. However, 10 days later those fixings still have not turned up. For reference, this was a £2500 bed. Does this sound like a £2500 experience to you?