Absolutley appalling company to deal with! Took over a week for them to confirm a delivery time and date despite 2 or 3 calls to their "help line". On the day of delivery they phoned to say they would be arrivinng 2.5 hrs earlier than arranged which meant frantic phone calls to family for someone to be in. When the item arrived it was BROKEN. The team did not seem too concerned and even asked "SO DO YOU STILL WANT IT THEN?". Called "help line" and again they seemed less than concerned and were not over appologetic. Its now nearly a week since my online retailer replaced the order for delivery by Furdeco and still not heard a word from them! ABSOLUTE DISGRACE.