First, the bad news! There is a lot to buying a Fuego Wood fired oven. Apart from arranging for delivery and organising installation it's essential that the oven is cured properly (a two day process) and then used regularly (at least once every two weeks). It's like having a new pet! The good news is that Matt and Jake will guide you patiently and expertly every step of the way. Nothing is too much trouble and no question too silly! As others have said, the customer experience is first rate. It's hard to believe that other providers provide such brilliant pre and post sales service.