Couldn't be more pleased with the service & experience through my hair transplant. Starting off with the initial consultations, I had actually undergone a consultation 3 years ago, but after speaking to Jeremy I thought I would put it off as the time wasn't right. Instantly that let me know that they weren't in it to upsell the procedure, but for the client to do what is best in the situation. Back to current day, my consultation with Jeremy again completely put me at ease as his experience and knowledge of all the procedures helped me to make my decision. In the run up to the procedure, I was provided with all of the details of the procedure and exactly what would happen on the day. I think at this period it is really easy to grow anxiety over the surgery but my mind was completely put at ease and any questions I had were answered almost immediately. On the day of the surgery as I arrived I was escorted into a lounge to once again go over the procedure and how the day would go, to go over any final questions and to determine how my hairline would look. I also got to meet all of the amazing staff that would be performing my surgery, everyone was so friendly and chatty and obviously well-experienced. After taking my medications the surgery began, Dr Steve Stangoni made me feel at ease and would answer any questions I had during the procedure, such as what stage I was at and why they were doing the current processes. After the donor hair was removed I was given lunch and begun the imsertation processes .I was allowed to sit and watch TV for the remainder of the procedure (I ended up falling asleep a few times which helped time fly in) and also continued to speak to all of the lovely staff. After finshing the procedure, I was provided with all of the post-op information both by word and by a sheet that I could take a way as a reminder and all of the medication that I would require for the following weeks. Everything was as clear as day and if there was any information I was unsure about, Jeremy would provide full clarity. I couldn't recommend the service enough, it's so clear that they are there for the patient's best interests and at no point tried to upsell me anything throughout the process. 5 stars across the board, for the staff, procedure, food , facilities and post-op care.