The cherry liqueur chocolates I have been buying since last autumn are delicate and on 3 occasions arrived damaged in the post. First 2 x Friars apologised and replaced promptly. Third time Friars offered refund but "not prepared to post any more of these to my address"... ever. I am blacklisted from purchasing this product. Friars tell me they think the sorting office is to blame as they must mis-handle them and it seldom happens anywhere else. The chocolates are not marked fragile and I am told this is because that would be a pointless exercise. It the first time my custom has ever been refused because I have been unfortunate enough to receive damaged good on 3 occasions. I have photographs of the box I just collected from the post office and you can clearly see how the contents of the cherry chocolates has leaked. Told I am welcome to purchase the chocolates on the shop in Keswick. Great ... as I live in Newcastle. Furious and will never purchase anything from Friars again.