I've just received my order including a packet of Buttered Brazils amongst other things. The packet was completely torn open, the contents all over the bottom of the box, some broken, all the toffee had gone sticky and transferred to the box containing Sugared Almonds. Both articles are presents so can't give them as they are. I'm disappointed and reading other reviews, this does seem to happen. Heaven knows why this really great company haven't figured out what's going wrong?? I've contacted Customer Services and am hopeful they can redeem themselves. But beware.. Its pretty shabby when you consider they are quite high end chocs... Could have easily gone elsewhere.