Generally, no problem with the service. However, I did order what I thought were vegan chocolate oranges and they were not vegan. It's partly my fault for not reading more thoroughly, but I searched for vegan items and these were provided as a search result. I've attached an image. So I'll share the blame, but I think it's really poor for this merchant to have this misleading advert available online. I did inform them last week, but the advert remains in place. The advert is 'Friars - Vegan - Milk Chocolate Satsumas', which I read as ... Well as Vegan milk chocolate. It was only when tasting the product that I realised I'd eaten a dairy product for the first time in several years.