Initial communication was excellent. Course material arrived on time, no problems. Course material is very comprehensive, supported by the Powerpoint presentation by Julie who delivered the training. Julie was very very knowledgeable in the subject area, used numerous real life examples to explain the training, welcomed contribution from students and examples from their own areas of work which informed the whole group. Comprehensive and challenging course but Julie delivered the training in a friendly and all inclusive format. A lot to learn but felt supported during the course.