I use technology, have a reasonable understanding of it, but hate anything to do with IP addresses, FTP, HTTP, HTTPS, DNS, and the dozens of other acronyms for things internet! I'd been with BT for a very long time, and many years back they gave me some webspace and domain hosting. Gradually the prices for everything crept up to the point where it was no longer viable. Moving to another web providers essential, but so complicated with the website and the associated email address that I kept putting it off. A friend on an Internet forum suggested Freethought. Best suggestion for years! I looked at the website - the price was sensible but I didn't know if just clicking on buy would work - after all BT still had my website name on their books. I emailed, not expecting much response - but I started to deal with Edward, who told me exactly what to do - which was to pay the money and enter the name of my website. He then asked if I wanted him to move the content for me, which wasn't;t in this case important - he then told me exactly what to ask BT for. BT, to their credit responded (not quite so quickly, but they did respond) and I passed the details onto Edward - who in a few minutes changed my web site status with them from pending to complete. I uploaded a test page and up it popped - the internet knew my site was somewhere else! I then added my old email address, which after a few minutes also popped back into life. everything works exactly as before and with no hassle - bar typing in new passwords and stuff like that. I did NOT expect this level of service, and he didn't get fed up with my dim questions. I'm happy with the price and the service - but mainly because somebody is in an office answering emails, and sorting things out. BT's final act was to offer me a huge discount to stay with them - but I'm just so pleased I moved the website out, as no doubt everything would have repeated next end contract date loomed. PJ